Support & Training

Our service dispatch and accounting software is comprehensive and easy to use. Everything in the program is tightly integrated so nothing needs to be entered twice. NetServiceBooks knows how important it is to provide our customers with quality support, so we provide e-Learn and other contact methods where support can be accessed based on the level of your needs. Support is included in your monthly subscription service to NetServiceBooks.

e-Learn Documentation:

Browse through the e-Learn courses by clicking on the link to the right; if you have a question, you can contact the instructor. The e-Learn is set up by courses; one for each module in NetServiceBooks. Tests are included.

Instant Message:

Now available through your company's portal- your very own personal Instant Messaging tool. This is an exclusive messager that works only in your company and with us here at Support. When you log in to your company in NSB, your Instant Messager automatically opens. Leave the box open throughout the day to receive and send messages live to support or anyone who is logged into your company portal.

Customer Training Program:

Our online E-Learning program is available 24 hours a day, whenever you need it. This program is intended for quick troubleshooting questions and intensive training on the entire system. User's Guides provides step-by-step instructions on how to use each module in the program. Each screen is laid out using screen shots and detailed descriptions. Movies are also provided in key areas of the program, such as Using The Schedule Board.

Email:

Contact us through email and we will get back to you within 24 hours.

Phone:

Call us if you have an immediate need and cannot reach us fast enough via any other medium. We are here to help! Support is available typically 9am-5pm EST.