Support & Training

Our service dispatch and accounting software is comprehensive and easy to use. Everything in the program is tightly integrated so nothing needs to be entered twice.

NetServiceBooks knows how important it is to provide our customers with quality support, so we provide e-Learn and other contact methods where support can be accessed based on the level of your needs. Support is included in your monthly subscription service to NetServiceBooks.

e-Learn Documentation:

The NetServiceBooks free E-Learn training courses/manuals are available on the web. Everything in the NetServiceBooks program is documented online and updated by our instructor on a regular basis. Detailed User's Guides for each module in the program are included.

Go to http://elearn.netservicebooks.com to participate in our interactive e-learning atmosphere. Create a profile to collaborate with other companies that use NetServiceBooks service software, join discussions, submit suggestions - be a part of the NetServiceBooks community!

Instant Message:

Now available through your company's portal- your very own personal Instant Messaging tool. This is an exclusive messager that works only in your company and with us here at Support. When you log in to your company in NSB, your Instant Messager automatically opens. Leave the box open throughout the day to receive and send messages live to support or anyone who is logged into your company portal.

Enhancements:

As part of your subscription to NetServiceBooks, you will automatically experience new releases and updates when they occur. Since this program is web based, you will no longer have to wait for a CD or download updates to your computer- all enhancements are live!
NetServiceBooks ensures that once a customer subscribes to our complete web based program, all future enhancements of the program are provided free of charge to the customer. In this way, as new technologies are incorporated into the program, no customer is left behind, ensuring that we take care of our customers during the life of the program.

Customer Training Program:

We do offer web or onsite personal training; contact us to learn more.

Email:

Contact us through email and we will get back to you within 24 hours.

Phone:

Call us if you have an immediate need and cannot reach us fast enough via any other medium. We are here to help! Support is available typically 9am-5pm EST.